Welcome to The Rostovsky Watches Brand
The term The Rostovsky Watches Brand, TLWB or “us”, “we” or “the company” refers to the owner of the website. The term “you” refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on rostovskywatches.com.
All prices shown on the website rostovskywatches.com include taxes in applicable, in accordance with the applicable legislation. Orders are fulfilled through our fulfilment centre in the United States.
Please note that in case of an order is shipped to a delivery address outside the US, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. If the customer is not happy or does not pay the import and tax duties in their country and the product is returned to us we will deduct the shipping fee cost we have paid to ship the product to the customer from the customers refund.
It should be noted that The Rostovsky Watches Brand has no control over these charges and, since these charges are different for different countries, The Rostovsky Watches Brand cannot predict their amount. The Rostovsky Watches Brand advises you to contact your local customs office for further information.
2. Intellectual Property
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by The Rostovsky Watches Brand or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of The Rostovsky Watches Brand.
The rostovskywatches.com website may include user generated content from for example social media applications. The Rostovsky Watches Brand does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. If you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.
The Rostovsky Watches Brand responsibility for errors in connection to delivery is limited to existing conditions of sale. The Rostovsky Watches Brand bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
The Rostovsky Watches Brand has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the colour settings in your computer or device. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
4. Personal Information
5. Retention Of Title
All products remain in The Rostovsky Watches Brand property until full payment is made.
Orders made in another person’s name without his consent, or otherwise will be reported to the authorities. The Rostovsky Watches Brand holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel The Rostovsky Watches Brand to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 14 days from receiving the order. This policy applies only in the case that the product and its original packaging can be returned in the same condition as when received.
If consumers use their right to send back an order they should contact The Rostovsky Watches Brand in order to get an address to send the goods to. If an item is received damaged, The Rostovsky Watches Brand should be notified as soon as possible but at latest 7 days from the day you received the item.
Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
Warranty term: 1 year from the date of purchase.
This warranty covers defects on the product itself. Other parts not mentioned are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the “contact” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Aesthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; )
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer. The product(s) will be sent with free shipping however we are not liable for additional tax/import charges this is the responsibility of the customer. In some cases we may ask for the customer to return the goods to us which will be the customers responsibility to pay for shipping.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to The Rostovsky Watches Brand should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults.
The Rostovsky Watches Brand has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
All attempts at fraud will be reported to the authorities and The Rostovsky Watches Brand reserves the right to cancel the purchase if any suspicion is raised.
11. Deliveries and cancellations
The Rostovsky Watches Brand ships worldwide. Deliveries are made in cooperation with the postal services and their partners have the right to cancel purchases and return delivered goods by contacting The Rostovsky Watches Brand's customer service or using the contact form on The Rostovsky Watches Brand’s website within 14 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the cost and risk for transporting the returned goods to The Rostovsky Watches Brand. Please refer to returns for more information.
In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfil the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with The Rostovsky Watches Brand by email. If a product has been discontinued The Rostovsky Watches Brand has the right to cancel the purchase and refund the paid amount to the customer. The Rostovsky Watches Brand will notify the customer of a replacement or equivalent products if available.
13. Governing Law
14. Force Majeure
The Rostovsky Watches Brand shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
Using Vegan leather sometimes is it visible to see the under side of the material which can be a different colour this is normal and not a production fault.
Our Watch/Jewellery stands cushions or rods should not be adjusted in any way tightened or loosened as it can cause and lead to damage and we will not refund any items we feel have been deliberately tampered with or misused. Our stands are tested to hold jewellery and watches and should not have excessive weight on them.
Some of our products may vary from the images/illustrations on our website this can be due to a number or reasons, lighting, mobile, laptop or computer screen graphics etc we try to give the most honest depiction of the products on our website.
Also it is important to note using such a beautiful natural stone as marble, the veining pattern and colour can vary a lot meaning each piece is individual and even more special for each customer.
None of the watches or items shown on our website product photos besides the product itself as described will be included in the sale of each item.